Contact Us
We answer every message personally. No automated responses, no scripted replies. If you have a question about a product, an order, or just want to know if a specific piece fits your space, we’re here to help.
For general questions, order support, or product inquiries, reach us at:
We respond within one business day. Most emails are answered within a few hours during regular business hours (Central Time).
Order & Shipping Questions
If you need to check delivery status or update shipping details, use the Track Order page first — it has real-time carrier data. For issues not resolved there, email us with your order number, and we’ll look into it directly.
Returns & Exchanges
For return authorizations or exchange requests, refer to our Return & Refund Policy for the process. If you need clarification, email us with the item name and reason for return. We don’t require lengthy explanations, but the details help us process faster.
Product Questions
Not sure about dimensions, materials, or care instructions? We’ve tested every piece ourselves. Email us the product name, and we’ll send you actual measurements, weight, and maintenance notes — not just the specs from the manufacturer.
What to include in your email
- Order number (if applicable) — this helps us pull up your details instantly.
- Product name or SKU (if asking about a specific item).
- A clear description of your question or issue.
- Preferred response method — we default to email, but if you prefer a callback, include your number and time zone.
Response timing
We operate on Central Time (Chicago). Emails sent after 5 PM CT are answered the next business day. Weekend messages are handled on Monday. If your issue is urgent, mark it as such in the subject line, and we’ll prioritize it.
Follow-ups
If you don’t see a reply from us within 48 hours, check your spam folder. Occasionally our replies get filtered. If still nothing, send a follow-up — we reply to every original message, but rarely, an email gets lost. We don’t ignore messages; we just want to make sure we actually reach you.
What we don’t do
- We don’t share or sell your contact information. No third-party marketing lists.
- We don’t use chatbots for customer service. You’re talking to a real person.
- We don’t require you to fill out long forms before we answer a simple question.
Before you contact us
For common topics, check these pages first:
- Shipping Policy — delivery times, carriers, and tracking.
- Return & Refund Policy — conditions and process.
- Privacy Policy — how we handle your data.
- Terms and Conditions — purchase agreements and liabilities.
- About Us — brand background and material choices.
Still have questions? Email us. We read every message and respond with the same detail we’d want if we were asking about a product ourselves.