Privacy Policy

This policy explains how we handle personal information when you visit our site or make a purchase. We keep things straightforward — we collect only what we need, we use it only for the purpose you expect, and we don’t sell or share it with third parties for marketing.

What we collect

When you place an order, we collect your name, billing and shipping address, email address, phone number (for shipping updates), and payment details. Payment data goes directly to our payment processor — we never store full card numbers on our servers.

When you browse our site, we collect basic usage data through cookies: pages visited, time spent, and items viewed. This helps us understand what products interest our customers so we can adjust inventory and improve the shopping experience.

How we use your information

• Order processing and fulfillment — shipping, tracking, and customer support.
• Order confirmations, shipping updates, and delivery follow-ups.
• Occasional email updates about new seasonal collections — you can opt out at any time.
• Internal analytics to improve product selection and site navigation.

We don’t use your data for targeted advertising, retargeting campaigns, or third-party marketing purposes.

Cookies

Our site uses essential cookies for cart functionality and checkout. We also use analytics cookies (via a privacy-focused provider) to aggregate usage data. These don’t track you across other sites. You can disable cookies in your browser, but the site may not function fully — particularly the cart and checkout process.

Data sharing

We share order data only with necessary service providers:

• Payment processors (for transaction authorization).
• Shipping carriers (to generate labels and provide tracking).
• Email delivery services (for order notifications — we don’t use them for marketing lists).

We do not sell, rent, or trade your personal information. We do not share data with data brokers, advertising networks, or analytics companies that build cross-site profiles.

Data retention

We keep order records for as long as necessary to fulfill tax and warranty obligations — typically seven years. Email correspondence is retained for one year after the last contact, unless you request deletion. Analytics data is aggregated and anonymized after 26 months.

Your rights

You can request access to the personal data we hold about you, ask for corrections, or request deletion — except where we’re required to retain records for legal or tax purposes. To make a request, email us at Support@journeystaff.com with “Privacy Request” in the subject line.

You can also opt out of email updates at any time by clicking the unsubscribe link in any newsletter email. Order-related emails (confirmations, shipping updates) are transactional and cannot be opted out of while you have an active order.

Security

We use industry-standard encryption (TLS) for all data transmission. Our site is hosted on a secure platform with regular security audits. We don’t store sensitive data locally — all personal information is handled through secure, third-party services with their own compliance certifications.

Third-party links

Our site may link to external pages (like carriers for tracking). These third-party sites have their own privacy policies, and we’re not responsible for their data handling practices. We recommend reviewing their policies before providing personal information.

Children’s data

Our products are not directed at children under 13, and we do not knowingly collect information from minors. If you believe we’ve inadvertently collected data from a child, contact us and we’ll remove it.

Changes to this policy

If we update this policy, we’ll post the revised version here with a new effective date. We don’t send individual notifications for policy changes — you can check this page periodically. The current version is always the one posted on this page.

Contact us about privacy

If you have questions about how we handle your data, or if you need to request access or deletion, email Support@journeystaff.com. We respond to privacy requests within five business days, in compliance with applicable regulations.

For general inquiries, see our Contact Us page. For other policies, refer to Shipping Policy, Return & Refund Policy, and Terms and Conditions.