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Shipping Policy

We ship to all 50 US states. We do not ship internationally at this time. Orders are processed from regional distribution centers to reduce transit time and shipping costs. This policy covers what you can expect, how we handle delays, and what happens if something goes wrong in transit.

Processing times

Orders are packed and handed to the carrier within 1–2 business days of purchase. We don’t process on weekends or federal holidays. If you place an order on Friday evening, it ships on Monday or Tuesday at the latest. During peak seasonal periods (September–November), processing may take up to 3 business days due to volume. We update the product page and checkout notice when delays are expected.

Shipping methods and delivery estimates

  • Standard shipping (5–7 business days) — our default option. Tracked via USPS or UPS Ground, depending on your region and package size.
  • Expedited shipping (2–3 business days) — available at checkout for an additional fee. This is UPS 2nd Day Air or USPS Priority, based on your location.
  • Overnight shipping (1 business day) — available for select zip codes. This option is not guaranteed for rural addresses or areas with limited carrier service.

Delivery estimates are calculated from the ship date, not the order date. For example, an order placed on Monday with 2-day processing and standard shipping (5–7 days) should arrive between the following Monday and Wednesday.

Tracking

You’ll receive a tracking number by email when your order ships. Tracking updates may take 12–24 hours to appear in the carrier’s system. If your tracking shows “Label Created” for more than two business days, email us at Support@journeystaff.com — we’ll check with the carrier directly.

You can also check your order status at any time on our Track Order page using your order number and email address.

Shipping costs

Shipping costs are calculated at checkout based on package weight, dimensions, and delivery zone. We offer free standard shipping on orders over $75 (before tax). Expedited and overnight shipping are always paid options, regardless of order total.

Address accuracy

We ship to the address you provide at checkout. If you realize you entered an incorrect address after placing the order, email us immediately. If the order hasn’t been packed, we’ll update it at no charge. If it’s already with the carrier, we cannot redirect the package — you’ll need to contact the carrier with your tracking number to request a delivery change (fees may apply).

Lost or delayed packages

If your package is marked as delivered but you haven’t received it, check around your property, ask neighbors, and verify that the shipping address on your order is correct. If it’s still missing after 48 hours from the delivery timestamp, contact us. We’ll open a trace with the carrier — this usually takes 3–5 business days.

If a package is confirmed lost by the carrier, we’ll send a replacement at no cost or issue a full refund, whichever you prefer. For delayed packages that eventually arrive, we don’t offer refunds on shipping fees — delays are carrier-dependent, and we don’t profit from shipping charges.

Damaged items in transit

If your order arrives with visible damage to the outer box, take photos before opening. If the item inside is damaged, email us within 5 business days of delivery with photos of the box, the packaging materials, and the damaged item. We’ll send a replacement or issue a refund, depending on stock availability. You don’t need to return damaged items unless we specifically request it (we rarely do — it’s usually not worth the shipping cost).

For more details on returns, see our Return & Refund Policy.

PO boxes and military addresses

We ship to PO boxes via USPS only. Standard shipping is available, but expedited and overnight options are not available for PO boxes. For APO/FPO/DPO addresses, we use USPS Priority Mail — delivery times vary significantly based on the destination and are not guaranteed.

Split shipments

If you order multiple items, they may ship from different distribution centers. You’ll receive separate tracking numbers for each shipment. You won’t be charged extra for split shipments — shipping fees are calculated as a single charge at checkout, even if the order is divided into multiple boxes.

Customs and duties

We ship only within the US, so no customs or import duties apply. All prices displayed include applicable taxes based on your state’s sales tax requirements.

Questions about shipping

For specific shipping questions not covered here — like delivery to a particular rural area, bulk order shipping, or change of address after order — email us at Support@journeystaff.com with your order number and question. We typically reply within one business day.

For other policies, visit our Privacy Policy, Return & Refund Policy, Terms and Conditions, or Contact Us page.

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